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Local authority services will be over 97% electronic by the turn of the year, minister for local e-government, Jim Fitzpatrick, has announced.
The local e-government programme - a partnership between councils and ODPM - has now been running for five years and seen major changes to the face, quality and accessibility of services through the application of effective technology.
Residents can now access services and information at any time - even on Christmas Day! - as councils have now moved to a twenty-four-seven culture.
"It is very satisfying that e-enablement targets have now been reached," said Jim Fitzpatrick. "The challenge for local government now is to ensure that this valuable work continues and that innovation and focus on the needs of local people continue to be at the heart of local e-government."
A national campaign will launch in early 2006 to highlight the benefits of accessing council services online - including flexibility and convenience, and improved access to information. The campaign will hope to raise public awareness and encourage take-up.
The residual 3% is accounted for by legal or operational barriers to e-enablement, allowed within the performance indicator definition.
Local authorities have identified £1.1 billion efficiency gains from investment in local e-government from 2004/05 to 2007/08.
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